Our partner pharmacies can refill any type of medication and provide you with any type of services you would normally receive from a regular pharmacy.
We stand out because of:
Sign in to your AIRIX account to view your up-to-date pharmacy medication list (including photos of the pills or products), upload photos of your new prescriptions, order your prescriptions, track the status of your refills, chat or video teleconsulation with health professionals, view your past orders and bills, and more!
Sign into your AIRIX account to chat live or have a video consultation directly with a partner healthcare professional. You can now consult pharmacists and nurses and soon consultations with doctors, physiotherapists and other health professionals will be available!
Consultation with our partner health professionals are covered by your insurance and shipping of your medications by our partner pharmacies is always free. If you are covered by a private insurance, our costs will be lower than your traditional pharmacy. We designed our processes from the ground up to be more efficient, and we pass the savings onto the clients of our partner pharmacies. They can't display pricing online, but message us through chat or call us and we'll give you a quote for your usual prescriptions.
Absolutely! You will be in good care. All our partner healthcare professionals are registered with their respective order and licensed to practice in Quebec.
The sign on process takes barely 2 minutes.. It’s helpful to have your medicare card, your insurance card(s) on hand, as well as a copy of your current list of medication(s). Once submitted, the partner pharmacy will review your file and send you a notification via AIRIX to confirm everything.
If you have existing refills for your medication at another pharmacy, our partner pharmacies can transfer your file over at your request. Give us a call at 1-855-OKAIRIX or even better, ask for a transfer with our mobile app: you can opt to either identify your current pharmacy, or take a picture of your medication label(s). A member of a partner pharmacy team will take care of the rest and send you a notification once your prescriptions are transferred. Please allow a small delay for everything to be processed. Transfers can take a little longer than anticipated depending on how quickly the other pharmacy can process the request.
There are four ways you can send us your prescription:
1. Download our mobile app and use our interface to take and upload a clear picture of your prescription.
2. Fax us your prescription at 1-844-OKAIRIX.
3. Email us your prescription at firstname.lastname@example.org.
4. Return the original prescription with the postage-paid envelope provided when you opened your file or take it directly to one of our partner pharmacies.
Please keep your prescription in a safe place, your partner pharmacy will need the original copy to process your order. A member of your partner pharmacy team will be in touch.
If you live in Purolator main delivery areas, we will deliver your medication on the next business day. For urgent or same-day deliveries, give us a call at 1-855-OKAIRIX and we will try to accommodate your request.
If you live in remote areas within Quebec, we will ship your medication via Canada Post. Please allow a 48-hour delay (with exceptions, subject to availability).
At your choosing, you can also come pick up your medication in-store at one of our partner pharmacies when you select your the pick-up method via the AIRIX checkout screen.
For urgent orders, you can contact a member of the pharmacy and we will gladly assist you. Please give us a call at 1-855-OKAIRIX.
Chronic medication that is taken on a regular basis can be refilled for up to 90 days. Speak to our partners pharmacists to see if this is a good option for you.
Our partner pharmacies currently ship within the province of Quebec.
Dispensing medication in Canada requires a prescription from a doctor licensed to practice in Canada. Moreover, shipping medications across the border is not permitted, so unfortunately we are not able to serve patients residing in the USA.
Yes, it is safe. Shipping is provided by Purolator. Your prescriptions will be in an unmarked, discreet parcel to protect your privacy. We will also apply tamper evident seals to safeguard your package. At the time of shipping, a tracking number will be provided so that you can track your shipment in real time.
If your medication requires refrigeration, specific temperature-safe packaging and expedited shipping will be used.
Please note that we do not recommend having medication deposited inside unlocked mailboxes for security reasons. We also do not recommend having medication shipped to mailboxes located outdoors to prevent humidity or temperature extremes in the summer and winter time which can affect the integrity of your medication. If one of the above situation applies to you, and you cannot be home to receive your package, please consider having your package delivered to your workplace.
Most medication can be shipped, including pills, syrups, creams, etc. Some medication may require a signature upon receipt. In the event of special circumstances, you will always be notified and a member of the partner pharmacy team will be in contact with you to make arrangements.
Parcels are sent in a discreet box in order to mask its contents. A tracking number is provided to ensure prompt and accurate shipment. For your safety, delivery agents do not leave medication parcels in unlocked mailboxes located outdoors.
In the unlikely event that your shipment is missing, please contact us as soon as possible so that we can arrange for a replacement.
No, shipping is free all over Quebec!
Customer satisfaction is important to us. If for any reason you are not happy with your purchase, please contact us within 7 days from the original date of purchase. Returns will ONLY be offered if the product is in its original packaging, unopened, in sellable condition, and with receipt. Returns will be provided in the same tender that the purchase was paid in.
However, for sanitary and safety reasons, some items cannot be returned. Return exclusions include: breast pumps, prescription drugs, products that contain codeine and special orders.
If you believe that there’s been a mistake in your order, please contact us as soon as possible so that we can understand what happened and correct the issue. Please know that we take all complaints very seriously as we strive to provide our clients with the best possible experience.